| Do I need to have a PayPal account to buy something from your site? |
NO, you DO NOT need to have a PayPal account to buy from us.
When you go to the checkout screen you will
have the option to use any of the popular credit and debit cards to pay for your items.
Click here for detailed instructions about the checkout process. |
| Do you have a mail order catalogue? |
| No we don't.
We are constantly adding new products so any printed
catalogue would be quickly out of date. Our full range of products
are shown on this website. |
|
Do you have a shop I can visit? |
| No,
we supply our goods over the internet and mail order only. |
|
I want to place an order but not online, what
other options do I have? |
We do accept
UK cheque's made payable to 'Moonstone Treasures'.
You can either Email
Us with
your order requirements and send us a cheque
in the post for the correct amount including the postage.
Or you can
complete a Mail Order Form, print it off and mail this
to us
along with your cheque or postal order.
For non UK customers you may use our Mail
Order Form Payment can be made by using Pound Sterling
Bankers Drafts drawn on a UK Bank. All orders
must be paid for in £ sterling, no other currency
will be accepted. Please DO NOT send cash.
Send your completed Mail
Order Forms with
the correct payment to:
Moonstone Treasures
5 Centaury Gardens
Horton Heath
Eastleigh
Hampshire
SO50 7NY
UK
When using our Mail
Order Form please make sure to include your
name and address and either a valid telephone
number and/or e-mail
address. Calculate the
total price of items and do not forget to add any shipping costs.
Please allow up to 5 days for cheque's
to clear before we can process your order. |
| How will I know the progress
of my order? |
We
will send you an e-mail confirmation once your order has been
received and when your
items have been despatched. For online
orders you
will also receive a receipt of your payment from PayPal. Please
ensure you provide a valid e-mail address when submitting
your order so you can receive these confirmations. |
|
How can I contact
you? |
| As we are an Internet only retailer, our preferred method of contact is by email using our Contact Form. If you have any questions regarding our products and services, our website, or you have an order enquiry, please Email Us. We guarantee a prompt response. Further contact information can be found Here. |
|
How long will my order take? |
| Stock items we usually despatch within 1-2 days. For all personalised
items please allow 3-4 days for despatch. |
|
Do you deliver to the USA? |
| Yes we do. We deliver to anywhere in the world. Click Here to see our shipping rates. |
|
Will you send personalised greeting cards direct to the recipient, even if they live in other countries? |
| Any
of our greeting cards that you buy from us can be sent direct to the
recipient anywhere in the world. Just order the card in the normal way
and in the 'Additional comments or special requests' box, simply tell
us the recipients name and address and the date you would like them
to receive the card and we will send it directly to them for you. |
| |
| |
| |
by
