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Welcome to Moonstone Treasures. Moonstone Treasures Help Page. Moonstone Treasures Help Page.
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We accept payments
online by Credit Card, Debit Card and Paypal.

We also accept mail
orders with a Cheque or Postal Order.
Click for Mail Order Form. 

We send orders to anywhere in the World
Orders sent to any
Worldwide destination.
Click for more details. 




•  Do I need to have a PayPal account to buy something from your site?
   No, you do not need to have a PayPal account to buy from us.
   When you go to the checkout screen you will have the option to use any of the    popular Credit and Debit cards to pay for your items, as well as by cheque and    Paypal
•  Who do I make the cheque payable to?
   If you are in the UK and would like to pay by cheque, please make it payable to    'Mr D Kinsman' and send it to Moonstone Treasures, 5 Centaury Gardens,    Horton Heath, Eastleigh, Hampshire, SO50 7NY. We will not accept cheques    and mail orders from anywhere outside of the United Kingdom.
•  Do you have a mail order catalogue?
   As we are an internet only site and are constantly adding new products, we feel a    printed catalogue would quickly become out of date. So for this reason we do not    offer a catalogue. You can always see our full range of products on this website.
•  Do you have a shop I can visit?
   No, we are an Internet based company only and supply all our goods online via    our website or by mail order.
•  Do you accept small orders of any value?
   Yes we do, there is no minimum order requirement when you order from us.
•  How long will my order take?
   We aim to despatch all stock items within 24 hours, with the exception of orders    placed from midday Friday to Sunday, as these orders will be sent on Monday.    Please allow 5 working days for all personalised cards to be sent. UK orders are    sent by Royal Mail 1st class post and non UK orders by airmail.
•  Do you deliver orders to the USA or any other destination?
   Yes we do. We accept and deliver orders to anywhere in the world. However    please remember we will only accept payment for ALL these NON UK orders via    our website, with payment being made by Credit Card or Paypal. Mail Orders and    Telephone Orders are NOT accepted!
•  How much will it cost me to have my order sent to a non UK destination?
   The non UK shipping cost is based on the weight of the order and is    automatically calculated each time you add an item to your basket. Just make    sure you select your correct shipping destination when you place the first item    into your shopping basket.
•  How can I contact You?
   As we are an Internet based retailer, our preferred method of contact is by email    using our contact form. If you have any questions regarding our products and    services, our website, or you have an order enquiry, please use the contact form.    We guarantee a prompt response. Further contact information can be found on    our contact us page.
•  I do not want to place an order online, what other options do I have?
   In the UK you can telephone us with your order and payment details. Call us on    02380267582. We also accept mail orders with payment by cheque or postal    order, these should be made payable to 'Mr D Kinsman'. You can either send us    your order on a piece of paper or print and use one of our mail order forms    accompanied with your payment, or you can email to us your order and then post    your cheque payment.
   We will NOT accept mail orders from anywhere outside of the UK
•  How will I know the progress of my order?
   For all online orders you will receive confirmation of your payment from us and    we will send you an e-mail telling you when your order has been despatched.    Please ensure you provide a correctly typed and valid e-mail address when    submitting your order so you can receive these confirmations.
•  Do you sell any of your products at trade prices?
   No, we are retail sales only.
•  Can I return an item I ordered by mistake?
   Yes you can, as long as you first inform us by email that you wish to do so and    the item is returned to us within 7 days of purchase, un-opened, unused and in    its original packaging and condition. Once we receive it and we are happy these    conditions have been met, we will issue you with a refund for the returned item,    but not for any return postage costs. Please note that NO CD ROM software can    be returned to us for a refund once it has been opened.
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